Terms and Conditions

Last updated: 1st March 2025

Welcome to MHGLOBALV.COM. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

1. General Information

Ownership & Data Controller
MHGLOBALV.COM is owned and operated by MH Global Ventures Limited, which is the data controller for your personal information. By using our website, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Privacy Policy

Personal Data Collection

We respect your privacy and are committed to protecting your personal data. When you visit our website, we automatically collect certain “Device Information” including details about your web browser, IP address, time zone, and the cookies installed on your device. As you browse, we also collect information about the web pages or products you view, the websites or search terms that referred you to our site, and your interactions on the site.

Information You Provide

In addition to the information collected automatically, you may voluntarily provide us with personal data (such as your name, surname, address, payment information, email, city of residence, organization, and telephone number) when registering or using certain features (like subscribing to our newsletter or filling out a contact form).
Please note: You can visit our website without providing personal details; however, using specific features may require you to share your personal data.

Data Security & Legal Disclosure

We maintain reasonable administrative, technical, and physical safeguards to protect your data. However, please be aware that no method of transmission over the internet is 100% secure.
We may disclose your information if required by law (e.g., in response to a subpoena or legal process) or when we believe that disclosure is necessary to protect our rights or the safety of our users.

Your Rights

If you are a European resident, you have rights regarding your personal data, including:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision-making and profiling

If you wish to exercise any of these rights, please contact us at info@mhglobalv.com.

Links to Other Websites

Our website may contain links to third-party sites that are not operated or controlled by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any site you visit.

3. Return, Refund, and Exchange Policy

MH Global Ventures Limited is committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our policies below:

Returns

• Timeframe: You have 14 days from the date you receive your order to initiate a return.

• Eligibility: To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

• Exceptions: Items that are custom-made, marked as final sale, or gift cards are non-returnable.

• How to Return: To start a return, please contact us at info@mhglobalv.com with your order number and reason for return.

Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 5-10 business days to the original payment method.

• Shipping fees are non-refundable. The customer is responsible for return shipping costs unless the item received is defective or incorrect.

Exchanges

• If you need to exchange an item (for a different size, color, etc.), please contact us at info@mhglobalv.com to check availability.

• Exchanges follow the same conditions as our return policy.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the issue along with your order details.

• We will arrange for a replacement or a refund at no additional cost to you.

Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.

• After 24 hours, cancellation requests will be treated as a return request under the conditions outlined above.

4. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website following any modifications constitutes your acceptance of the revised Terms.

5. Contact Information

If you have any questions or concerns about these Terms or our policies, please contact us at:
Email: info@mhglobalv.com

By using MHGLOBALV.COM, you confirm that you have read, understood, and agreed to these Terms and Conditions. Thank you for shopping with us!